AI Concierge · Web App · Hong Kong
Every guest heard.Every table filled.
HosaiTech builds branded AI concierges for hotels and fine restaurants — a voice-first web experience your guests open from a QR code or your website. They speak or type in their own language; the concierge books the table, answers the question, and never goes off duty.
24/7
On duty — every language, every time zone, every night shift
0
Personal details collected — no login, no tracking, no PII
99.5%
Uptime commitment, backed by a contractual service level
14
Days, typically, from signing to a live concierge on your own address
01 // Live demo
It is already in service
This is not a concept film. The concierge below is a real deployment, live for a Hong Kong hotel — open it on your phone, press start, and ask for a table the way a guest would.
hotel-icon.hosaitech.ai — A production deployment, branded for the property, on its own address.
Synced with the reservation book · OPTITABLE
Speak or type — the concierge is listening.
02 // The hotel knowledge layer
The asset of the AI era
The voice is only the surface. The real work sits underneath: every menu, room type, opening hour, facility, policy and story in your property — read from your own websites and documents, and composed into one structured knowledge layer that AI can actually understand.
In the AI era this layer is not an add-on — it is an asset the property owns. Guests already ask AI before they ask you; the house with a clean knowledge layer decides what the machines say about it. And when the next interface arrives, you plug it in — you do not start again.
And it speaks only the truth you define. Guests receive information from your website and the documents your team uploads — never unexpected public information, never an invented fact.
What goes in
Structured knowledge layer
Owned by the property
What speaks from it
What goes in
Structured knowledge layer
Owned by the property
What speaks from it
Kept current automatically — when the menu changes, every answer changes with it.
03 // The system
One concierge, six working parts
This is not a chat widget in a corner of your website. It is a voice-first concierge with a direct line into your reservation book, speaking from a knowledge base built on your own material.
[01]
Multi-language voice & chat
Guests choose their language and speak or type in the browser — from a QR code at reception, the pre-arrival email, or your website. Natural, fluent dialogue; no app, no account, no queue.
VOICE + TEXT · IN-BROWSER · NO DOWNLOAD
[02]
Bookings, confirmed on screen
Dining reservations flow straight into OPTITABLE's Table Optimization System — live availability, instant on-screen confirmation, and an email voucher the guest can keep. No double entry, nothing to reconcile.
SYNC · OPTITABLE TOS · REAL-TIME
[03]
Grounded in the knowledge layer
Every reply is grounded in the property's own knowledge layer — your website and your uploaded documents, nothing else. Never unexpected public information, never an invented fact.
DATA · YOUR CONTENT ONLY
[04]
Human hand-off, gracefully
When a query needs a person, the full conversation transcript is compiled and routed to your concierge team's inbox at once — a clean hand-off with context, not a dead end for the guest.
ESCALATION · FULL TRANSCRIPT · EMAIL
[05]
Admin portal & analytics
Staff upload menus, brochures and PDFs through a simple web portal. Management sees aggregated trends — frequent questions, peak enquiry hours — never individual guest identifiers.
ADMIN · AGGREGATED INSIGHTS ONLY
[06]
The finer touches
Contextual recommendations — a wine pairing, a room upgrade — offered the way a good concierge would. Voice support for visually impaired guests, and a simplified mode for elderly users.
UPSELL-IN-CONTEXT · ACCESSIBILITY
04 // Privacy & governance
Anonymous by design
Luxury is discretion. The concierge is a purely anonymous informational portal: guests explore menus, facilities and bookings freely — no account, no login, no personal details asked, ever.
NO LOGIN · NO TRACKING · NO PII
HK PDPO-ALIGNED · 30-DAY PURGE
[01]
No PII, by architecture
The system does not require, seek or capture names, phone numbers or room numbers — aligned with the Hong Kong PDPO.
[02]
Real-time PII scrubber
An automated filter redacts anything resembling card numbers, emails or ID keys the moment a guest types it.
[03]
30-day rolling purge
Conversation logs are stored anonymously, used for aggregated analytics only, and purged completely on a rolling 30-day cycle.
[04]
Your data stays yours
Nothing is shared with third parties, and nothing is ever used to train open, public AI models.
[05]
A commitment in writing
99.5% uptime under a contractual service level, with 24/7 emergency technical support behind it.
05 // Your brand
Your name on the door
Every concierge we deploy is white-label: your name, your typography, your tone of voice, on your own address. Guests never see HosaiTech — they see your property, speaking as impeccably online as it does in the lobby.
The experience is composed like the property itself — restrained, warm and precise. A quiet interface, a listening orb, and answers that sound like they came from someone who has worked your floor for years.
White-label, on the property's own domain
Tone and service style matched to the house
QR at reception, in rooms, on menus and the website
06 // How it works
Live in about two weeks
[01]
Walk the property
We sit with your operation — venues, menus, peak hours, and the questions guests actually ask. One nominated coordinator and a few hours across the project is all we need from your side.
[02]
Compose the concierge
Your website is distilled into the knowledge layer; staff add menus, brochures and PDFs through the admin portal; the interface takes your brand, languages and tone.
[03]
Connect the book
Restaurant booking flows are linked to OPTITABLE's Table Optimization System. We rehearse real scenarios together until every answer sits right.
[04]
Launch, stay supported
QR codes go up; the concierge goes live on your address — with escalation wired to your team's inbox and a dashboard to watch it work. Typically two weeks from signing to service.
07 // About HosaiTech
Hospitality first, technology close behind
HosaiTech Limited is a Hong Kong hospitality-AI company. We build one thing and build it properly: the AI concierge — voice-first, in the browser, in production at a leading Hong Kong hotel today.
The team comes from hospitality technology — people who have shipped reservation systems and worked service floors — so the product is specified by operators, not by a demo script.
08 // Contact
Give your guests a concierge that never sleeps.
One WhatsApp message starts it. Tell us the property; we will come back with a branded concierge demo built on your own menus and venues — usually within days.
or message directly: +852 9083 7386
Speak or type — the concierge is listening.
What to expect
A short call about your venues, languages and guest journey
A branded demo concierge built on your own property
A deployment plan with reservation-book connection and launch date
Hands-on support through your first weeks in service